Frequently Asked Questions

General Questions

We are a health and wellness company that produces wellness devices that are non-invasive and side-effect free. Myridian fuses traditional eastern medicine with modern technology to offer products that empower people to prioritize their physical and mental wellness and make time for self-care without interrupting their daily routine. Our devices are meant to be integrated in multiple settings, from your home to your workspace, to make daily health maintenance accessible, convenient, and customizable. We’re in the business of helping people manage their short term and long-term health by providing products that make it easier than ever to integrate preventative wellness into your current daily routine.

Myridian’s company philosophy revolves around helping people find natural and holistic ways of healing the mind and body without reliance on toxins, chemicals, and side-effect ridden pharmaceuticals. Our devices employ patent-pending Resonant Frequency Therapy configurations which stimulate your nervous system and promote physiological and hormonal processes for healing – all without invading the body or causing nasty side effects.

Even if you are generally health and well, using our devices daily and consistently can promote long-term positive effects on your mental and physical health. Our devices make it easy to start integrating preventative wellness into your daily life, while reducing reliance on reactionary ways of treating health conditions.

The concept of body meridians comes from traditional Chinese medicine. It is said that there are 12 meridian channels in the body in which energy flows through. When the channels are blocked, these blockages in the body can lead to health symptoms which could eventually become very serious health issues. Let’s consider modern day clinical acupuncture: When you map out every single point where the acupuncturist pricks you with a needle, you will find that these points all reside on these exact lines or meridian channels in our body. Clinical research has shown that acupuncture is effective by stimulating the nervous system to trigger specific hormonal and physiological processes in our bodies.

Myridian wellness devices stimulate the nervous system without having to poke or invade the body. Our devices do this by using Resonant Frequency Therapy. Each device contains multiple holistic therapies that come together to emulate specific frequencies that are absorbed by our bodies and thus can bring the body back to its most natural, balanced state.

Across all Myridian products, these are the therapies we have integrated into our devices: Far-Infraded Color Therapy, Sound Therapy, Massage Therapy, Pulsed Electromagnetic Field Therapy (PEMF), and Heat Therapy.

Below are the product-specific therapies:

  • BetterBrace: Far-Infrared Color Therapy, Massage Therapy, PEMF Therapy & Heat Therapy
  • VidaCushion: Far-Infrared Color Therapy, Massage Therapy, Sound Therapy & PEMF Therapy
  • AsanaSeat: Massage Therapy, Sound Therapy & PEMF Therapy

To learn more about each therapy and how they are integrated in Myridian’s wellness devices, visit the link here.

No, Myridian devices alone are not a viable replacement for standard healthcare. Myridian products and devices do not treat, cure, or prevent certain diseases. However, Myridian devices are meant to support the health of daily needs and ailments that are generally solved by over-the-counter medication (i.e. headaches, insomnia, nausea, back pain, etc.). Our devices are all non-invasive and side-effect free and are meant to support the alleviation of common pains and conditions that are an annoyance but don’t necessitate hospitalization. Daily and consistent use of Myridian devices can serve the purpose of integrating preventative wellness into your routine NOW, before any symptoms or ailments arise, so that your body and mind will be better supported to prevent the onset of long-term, critical health conditions. By supporting your body and mind daily with our devices, it can ultimately promote fewer future trips to the doctor, savings in rising healthcare costs, and enhance your body’s latent healing abilities without dependence on side-effect ridden pharmaceuticals.

Everything in nature - from our bodies, the earth itself, to daily technology – all vibrate at specific natural-state frequencies. Each meridian channel in the body therefore also has a specific frequency. When these frequencies are thrown off balance via stressors or factors in our external environment this can drastically affect both our daily and long-term physical and mental health. Each Myridian device contains multiple holistic therapies that come together to emulate specific vibrations and frequencies that stimulate our brains and are absorbed by the body to help bring the body and mind back to its most natural, balanced state.

So what’s resonance? The field of physics defines resonance as the strengthening or prolongation of sound by reflection from a surface or by the synchronous vibration of a neighboring object. When our wellness device comes into contact with your body, the device’s specific frequencies begin to influence your own body’s frequencies by way of light, sound, physical vibration, and pulsed electromagnetic field therapy (PEMF). As the device stays with your body longer, the device’s frequencies and your body’s frequencies start to combine or resonate to create a stronger collective frequency: becoming a powerful way of stimulating our nervous system to enhance our body’s latent ability to heal itself. With 4 to 5 different therapies in each device, all configured to channel specific healing frequencies to your body, the Resonant Frequency Therapy System is born.

According to an official report from the World Health Organization, the following symptoms and conditions have been proven to be effectively treated by acupuncture: lower back pain, neck pain, sciatica, knee pain, sprains, headache, nausea & vomiting, depression & stroke. And the list goes on.

Given that all Myridian devices employ Resonant Frequency Therapy which stimulates the nervous system the same way clinical acupuncture does, our devices can thus provide the same benefits and symptom alleviations as the aforementioned list. Furthermore, Resonant Frequency not only supports the health of your physical body, it can also be used for mindfulness, relaxation, and meditation purposes. This therapy can aid the alleviation of short-term health conditions and ultimately promote the same benefits seen from long-term preventative health and wellness treatments.

Resonant Frequency Therapy is also non-invasive to the body and side-effect free. This therapy is also customizable to your unique, daily individual wellness needs. Our devices already come with predetermined Configurations so that all you have to do is simply scroll through our LED navigation pane, select the setting you would like to use, and enjoy.

Orders and Shipping

Shipping is free for all domestic states in the continental US, excluding Alaska, Hawaii & Puerto Rico. International shipping costs will vary by specific country.

Once your order has been placed, you’ll receive a confirmation email with the tracking information. If there are any issues with tracking your package, please feel free to reach out to us at info@myridianglobal.com, and we’ll work to resolve the issue as soon as possible.

For all domestic US orders, it will take 1-2 days to process the order and 5-7 days for the order to be shipped. For all international, it will take 1-2 days to process, but shipping time will vary based on specific country and will be confirmed once the order is placed.

Once an order is placed, there is a very short window of time to allow for any further changes. However, the Myridian team is here for you to assist you to the best of our ability. If you need to make any necessary edits to your order, please contact us at info@myridianglobal.com and we’ll be happy to help.

We can ship to many countries, but a definitive confirmation of whether or not your country can accept shipments from us will occur once the order is placed. If you have more specific questions about your country and whether shipping is possible, please email info@myridianglobal.com.

For any and all issues pertaining your order, please contact us at info@myridianglobal.com and our team will work with the mail courier to investigate the status of your order.

Once an order is placed, there is a very short window of time to allow for any further changes. However, the Myridian team is here for you to assist you to the best of our ability. If you need to make any necessary edits to your order, please contact us at info@myridianglobal.com and we’ll be happy to help.

Myridian Partners & Ambassadors

At Myridian, we believe in the power of our community and supporting other wellness businesses who also stand behind the preventative & holistic health movement. We have partnered up with several other companies that offer services, products, resources, and most importantly, education and awareness, to enhance your daily health and wellness routine. Our Wellness Partners have endorsed Myridian products, and Myridian is proud to likewise endorse and support these fellow wellness companies in their mission to make alternative and preventative forms of wellness more accessible, convenient, and customizable. Subscribe to our newsletter to stay connected with special and exclusive promotions, events, and giveaways with our corporate wellness partners!

Not a business? No problem! Myridian is also seeking Ambassadors that have an interest or expertise in the alternative and preventative wellness field. These ambassadors are passionate about sharing premium, holistic wellness solutions with their network and believe in the long-term benefits of preventative health.

We are looking for companies or individuals who are just as passionate as us about supporting the preventative health movement and sharing resources to help people prioritize their self-care every day.

If you have interest in the health and wellness field or are an expert in a particular wellness field, please email us at info@myridianglobal.com – we’d love to have you join our team as a Myridian Wellness Partner or Ambassador!

As a Myridian Partner, your business can have exclusive opportunities to work with Myridian in offering company-specific promotions, events, and advertising. As a Wellness Partner, Myridian will publicly endorse your products, and your company can benefit from the cross-company synergies that Myridian has to offer when working with your specific business.

As a Myridian Ambassador, you’ll have the opportunity to share Myridian products and offers that are not available to the public. In return, you’ll receive exclusive rewards, product samples, and other Ambassador-only benefits.

Wellness Devices

Our team has worked closely with traditional Chinese medical doctors as well as multiple experts from different fields of study (physical therapy, ergonomics, acupuncture & aromatherapy) to create patent-pending configurations for each device to target specific areas and ailments in your body. Below you will see that for each “channel” or configuration, there is: 1) a specific symptom, 2) a specific frequency that is targeted to this condition, and 3) a specific color of light that has been paired. Multiple therapies in each device come together to provide powerful Resonant Frequency Therapy which allows you to customize your wellness needs every day.

One of the key highlights of our Myridian devices is that you can use them even if you’re feeling healthy, happy, and ready to take on the world. If you do not have a specific symptom, ailment, or condition on a certain day that you would like to address, by using the Daily Wellness Routine Configuration, you can enjoy a predetermined frequency regimen that can support your long-term wellness and promote the benefits of preventative care and health. The Daily Wellness Routine Configuration runs for 45 minutes total, consisting of three 15-minute sections of preselected frequencies, vibrations, and colors to offer a general, daily holistic regimen.

Designed and formulated for daily use, the VidaCushion is a portable & detachable cushion that can integrated seamlessly and comfortably into your daily routine in multiple settings. Utilize this cushion for meditation and mindfulness, posture correction, relaxation, and even pain management. Integrated with four different holistic therapies, the VidaCushion is your portable therapist for self-care, anytime and anywhere.

Key Device Features

  • 4-6 Hour Battery Life (1 Hour Charge)
  • 7 Far-Infrared Color Treatments
  • Bluetooth Connection
  • LED Control Screen
  • Customizable Vibration & Sound Settings
  • Portable & Detachable

Holistic Therapies

  • Far-Infrared Color Therapy
  • Sound Therapy
  • Massage Therapy
  • Pulsed Electromagnetic Field Therapy (PEMF)

learn more about the VidaCushion and its features, visit the product page here.

After a 1 Hour charge, the VidaCushion has a battery life of 4-6 Hours if using the Bluetooth sound function only. This would be if you just used the VidaCushion to just play music or connect audio via Bluetooth.

After a 1 Hour charge, the VidaCushion has a battery life of 2-3 Hours if using the full functionality of the device. This is using the vibration, frequency, and Bluetooth sound capabilities simultaneously.

However, even if the battery expires, you can still use the VidaCushion and all its functions fully while it is charging into an outlet at the same time.

The VidaCushion can be used in multiple settings: in the car (fits right into your carseat), at work on any office chair, at home on any chair or couch, or in bed (lie flat down on it). For larger pain points or areas in your body, such as soreness in back of your legs, calves, or thighs, place the upper detachable section of the VidaCushion right underneath your legs or the areas that need it the most; you can do this by sitting up with your legs propped up and the VidaCushion underneath, or you can be lying on a flat surface with the VidaCushion underneath your body or specific pain points. For soreness directly under your feet, you can sit in a chair normally with your feet propped up right on top of the VidaCushion, to feel relief from the ground up.

In addition to the massage, frequency, and vibration therapies, the VidaCushion has Bluetooth capabilities which allow you to play your own music while using the device. The Myridian team recommends that you play Binaural Beats while using the device, especially for meditation, in order to calm your mind and envelop yourself in an aura of mindfulness and peace. You can also play guided meditations through the device while using the other therapies to help promote your mental health alongside your physical health.

To see the VidaCushion and its features in action, visit the product page here.

Created with you in mind, the BetterBrace combines three holistic therapies into one sleek, ergonomic device that can be used on-the-go, in the workplace, or in the comfort of your own home. Upon immediate contact with your skin, Resonant Frequency Technology is at work as it stimulates your nervous system and interacts with your body’s natural biochemical frequencies to enhance your body’s ability to heal itself. The BetterBrace is perfect for targeted therapy to help you manage daily pain and soreness, and it can even be used as a portable sleep aid.

Key Device Features

  • 2-4 Hour Battery Life (1 Hour Charge)
  • 6 Far-Infrared Color Treatments
  • LED Control Screen
  • Customizable Frequency & Vibration Settings

Holistic Therapies

  • Far-Infrared Color Therapy
  • Massage Therapy
  • Pulsed Electromagnetic Field Therapy (PEMF)
  • Heat Therapy

To learn more about the BetterBrace and its features, visit the product page here.

After a 1 Hour charge, the BetterBrace has a battery life of 2-4 Hours.

However, even if the battery expires, you can still use the BetterBrace and all its functions fully while it is charging at the same time.

The BetterBrace allows for the most versatility in targeted treatment to specific, concentrated pain points of the body. It is mostly meant to be used on and around your neck, but you can fit it on your shoulder (mostly for women or those with smaller shoulders), on your knee joint, shin, calf, or even around your elbow. Because of its small and portable size, it is the best device for on-the-go wellness regimen – you can use it while traveling on the plane, in the car, on your walk to work, and even at work for a mid-day pick-me-up. This device works particularly well for aiding with insomnia. By turning on the device without selecting a frequency setting, the PEMF therapy is already running and the Schumann Frequency of 7.83Hz is being emitted. 7.83Hz is the universal frequency of the Earth and can help us become more focused, grounded, and balanced. When you turn the device on, you can leave it next to your left ear (same side as your heart) on your bed as you sleep and the Schumann wave will be on, stimulating your brain waves without disturbing you and enhancing the quality of your sleep.

Also, like all of our other Myridian devices, the BetterBrace can be used for mindfulness, relaxation, and meditation to promote your mental health and wellness. Simply place the device around your neck after a yoga class to meditate, use it right as you get up in the morning to help balance and ground yourself for a productive day, or even use it as a mid-day pick-me-up at work when you’re feeling mentally drained.

To see the BetterBrace and its features in action, visit the product page here.

Although the vibration and frequency settings are customizable and adjustable, there is only one level of intensity in the BetterBrace’s massage setting. This decision was purposeful as multiple rounds of product testing showed that users preferred a present, but diluted form of massage or knocking therapy to remain comfortable after prolonged, daily use of the device. Normal massage chairs and devices are often too hard and too stiff on the body, whereas the BetterBrace has the right amount of intensity to remain comfortable and effective on any part of your body.

Yes, the BetterBrace is the only Myridian device that has heat therapy. There is a heat limiter built into the device which will automatically shut off the device if it overheats or reaches a certain temperature.

Yes, it meets all domestic and international TSA carry-on requirements.

Crafted with your comfort in mind, the AsanaSeat is ergonomic and allows you to maintain perfect posture with proper spine alignment. This chair can be integrated seamlessly into your workspace or even in the comfort of your own home. Integrated with our Resonant Frequency Technology, the AsanaSeat can help you alleviate common work-related health headaches such as lower back pain, migraines, or mental fatigue – all while enhancing your posture.

Key Device Features:

  • 4-6 Hour Battery Life (1 Hour Charge)
  • Adjustable Seat & Height Settings
  • Bluetooth Connection
  • LED Control Screen
  • Customizable Vibration & Sound Settings

Holistic Therapies

  • Sound Therapy
  • Massage Therapy
  • Pulsed Electromagnetic Field Therapy (PEMF)

To learn more about the AsanaSeat and its features, visit the product page here.

After a 1 Hour charge, the AsanaSeat has a battery life of 4-6 Hours if using the Bluetooth sound function only. This would be if you just used the VidaCushion to just play music or connect audio via Bluetooth.

After a 1 Hour charge, the AsanaSeat has a battery life of 2-3 Hours if using the full functionality of the device. This is using the vibration, frequency, and Bluetooth sound capabilities simultaneously.

However, even if the battery expires, you can still use the AsanaSeat and all its functions fully while it is charging into an outlet at the same time.

The AsanaSeat is perfect for use in the office (or home office) for those who work the classic 9-5pm sedentary work life. When you sit in the AsanaSeat, your spine is immediately aligned and you are in perfect posture; this frees up oxygen flow to your brain when your neck and spine are upright. A straight spine undoubtedly promotes many health benefits and reduces the likelihood of common office and work-related health side effects. And like all of our devices, the AsanaSeat also has vibration and frequency settings that can be customized for your specific daily needs. This device is especially useful for those who suffer from chronic lower back and spine pain from prolonged habits of bad posture. The device’s Bluetooth capability also allows you to play your own music and sounds while working, relaxing, or meditating in the AsanaSeat.

For a mindfulness application, the AsanaSeat is perfect for all meditators because this chair promotes proper spine alignment, which is key in meditation (one straight line of energy from your pelvis, to the crown of your head). You can use the Meditation Configuration in the device’s LED navigation screen and use the Bluetooth connection to simultaneously play guided meditations or calming music of your choice. The Myridian team recommends that you play Binaural Beats while using the device, especially for meditation, in order to calm your mind and envelop yourself in an aura of mindfulness and peace.

To see the AsanaSeat and its features in action, visit the product page here.

Chargers are covered by the terms of the limited warranty and for a year from the purchase date. However, all Myridian devices use standard chargers that can be replaced with any other industry standard charger, as long as it is the correct type. You will find the specific charger types for each specific device below:

  • For the BetterBrace: Type USB-C to USB-A Charger. Find one here.
  • For the AsanaSeat & VidaCushion: 15V-2A Adapter. Find one here.

We want you to love your Myridian products as much as we do. If there is any reason you are not satisfied with your Myridian product, you have 30 days to return it with a money-back guarantee.

For all orders made on our website:

  1. Returns are accepted within the first 30 days from the date of purchase.
  2. Once we receive your email, a member of our team will provide you next steps on how to process your return. Please keep in mind, we don’t cover the shipping cost for the returned device. We advise that you hold onto your tracking information as we’re not responsible for lost packages by the carrier.
  3. Once we receive the return device to our warehouse, it will take approximately 2 business days to process a refund.
  4. Once we issue a refund, it can take 5-7 business days for it to reflect in your original method of payment. We must receive the items within 30 days of purchase. Please reach out to our Customer Service Team via email at info@myridianglobal.com or submit an inquiry to our team through this link.

Use a lightly damp cloth to clean your devices after light, daily use. For deeper sanitization or after prolonged use, use common, household disinfectant wipes to wipe and sanitize the external surface of your device.

Yes, as recommended by Myridian’s medical consultant, pregnant women may use any Myridian device for at most 1 hour per day. While all Myridian wellness devices are holistic, side-effect free, and non-invasive, every person is different and we recommend consulting your physician if you have any concerns using Myridian products while pregnant.

Yes, children ages 7 and above can safely use any Myridian wellness device, with close parental or guardian supervision.

Warranty

To have a Myridian device or a part repaired or replaced under warranty, it must be returned with freight prepaid and insured to Myridian. This warranty does not apply to damage that Myridian determines to be from repairs made or attempted by anyone other than Myridian authorized personnel, including misuse, alterations, abuse, normal wear and tear, lack of maintenance, or accidents.

This warranty does not cover damage caused by misuse or abuse, accident, liquids, including but not limited to, water or lotions, the attachment of any unauthorized accessories, alteration to the product, improper use, unauthorized repairs or modifications, improper use of electrical power supply, loss of power, variation in line voltage, dropped product, malfunction or damage of an operating part from failure to provide manufacturer's recommended maintenance, transportation damage, theft, neglect, vandalism or environmental conditions, loss of use during the period the product is at the Myridian repair facility or otherwise awaiting parts or repair or any other conditions whatsoever that are beyond the control of Myridian.

This warranty provided herein shall be the sole and exclusive warranty. There shall be no other warranties expressed or implied, or any other obligation on the part of the company with respect to products covered by this warranty. Myridian shall have no liability for any incidental, consequential or special damages. In no event shall this warranty require more than the repair or replacement of any part or parts which is found to be defective within the effective warranty period. No refunds will be given after the first 30 days from the purchase date. If replacement parts are defective and materials are not available, Myridian reserves the right to make product substitutions in lieu of repair or replacement.

This warranty does not extend to the purchase of opened, used, repaired, repackaged and/or resealed products, including but not limited to the sale of such products on Internet auction sites and/or sales of such products by surplus or bulk resellers. Any and all warranties or guarantees shall immediately cease and terminate as to any products or parts thereof which are repaired, replaced, altered, or modified without the prior express and written consent of Myridian Intl.

This warranty is effective for all Myridian products purchased through the Myridian website within the timeline covered. Any modifications or adaptation to enable it to operate in any other country are not covered under this warranty.

For any warranty issues, concerns, or questions please email info@myridianglobal.com.

All Myridian wellness devices are manufactured with high-quality industrial parts designed to last. Each device, charger, and included accessories are all covered with a limited 1-year warranty that is automatic from the date of purchase.

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